Once you have selected your stone, received your quotations and placed an order, we will schedule a templating appointment for you. An experienced member of our installations team will visit your site to perform a full survey of your kitchen. Cordex board is used to create mock pieces of what will become your stone worktop, which are then brought back to our factory where the fabrication process of your selected material will take place.
We can schedule your appointment for around four working days after your request, but the more notice you give to us the more likely you are to be able to select your most desired date. This can be booked in via email, over the phone or during any visits to our showroom. On the day prior to your appointment, a member of our operations team will give you a call as a final confirmation that we may proceed, and to process the deposit if it has not already been settled.
We require the first 50% deposit prior to templating. If you have paid the deposit but for unforeseen reasons would like to cancel your order with us, we are happy to refund your payment. If it is more than 24 hours before the scheduled templating appointment, we will be happy to refund you the full amount. If it is less than 24 hours, we may charge a small cancellation fee. If we have already templated and you decide that you do not want us to complete the process, we will charge a fee for templating and may need to charge a restocking fee if we have already ordered the slabs of your material. We will deduct this from the deposit you have paid and return the remaining balance.
Your templater will arrive within the designated time slot. It is advisable that you or someone who is very familiar with your project is present to ensure all intricate details of your design are accounted for. All the units must be fully installed for us to be able to template. If we arrive and there are units that are not fully fixed in place, we unfortunately will not be able to template, as any movement post-templating is very likely to cause the fabricated pieces to not fit into place on installation. We require that the sink, tap and hob are on site but disconnected from the plumbing and electric works. The sink is preferred to be sitting in position within the carcass, so that we may template around it exactly. With all this in place, your templater will proceed with creating mock pieces to the exact measurements your stone pieces will be cut to, marking in joints, cut outs and specifying upstands, overhangs and edge details. They are very experienced and knowledgeable of their craft, and will be happy to answer any technical queries that you may have.
The process usually takes around two to three hours, but this is dependent on the size and design specification of your kitchen. Once this is completed, your template will be brought back to our factory to be processed, and you will receive an email from your project manager within 48 hours to confirm every detail that’s been templated and that you are happy to sign off what will then be put into production. From this point there is a seven to ten working days turnaround for us to manufacture your worktops, before we send a team out to install. Any queries that you may have in the meantime, your project manager will be happy to assist with.
Please note that a small number of materials may have a lead time upon ordering of usually around three weeks, either due to stocking issues or it must be imported from one of the European depots. This can usually be pre-empted and would be pre-ordered, but occasionally there may be unforeseeable circumstances where this may impact the lead time of our ability to produce the work.
If you have any questions about this process or want any advice, call us on 0208 216 2055 or email us at info@marble.co.uk.
