Returns Policy

If you have paid the 50% deposit but for unforeseen reasons would like to cancel your order with us, we are happy to refund your payment. If it is more than 24 hours before the scheduled templating appointment, we will be happy to refund you the full amount. If it is less than 24 hours, we may charge a small cancellation fee. If we have already templated and you decide that you do not want us to complete the process, we will charge a fee for templating and may need to charge a restocking fee if we have already ordered the slabs of your material. We will deduct this from the deposit you have paid and return the remaining balance.

If you have any questions about this process or want any advice, please call us on 0208 216 2055 or email us at